The Clean Edge Lab ships research peptides from two fulfillment hubs: Miami, Florida (USA) for orders inside North America and Frankfurt, Germany (DE) for orders inside the European Union and United Kingdom. Origin is selected automatically based on the destination address.
1. Processing time
- Orders placed before 14:00 local time (origin) on a business day are processed the same day.
- Orders placed after 14:00, on weekends, or on public holidays are processed on the next business day.
- QA hold may add 24–48 hours for newly released lots.
2. Shipping methods & transit time
| Destination | Carrier | Estimated transit |
|---|---|---|
| United States (domestic) | USPS Priority / UPS Ground | 2–5 business days |
| Canada | UPS / DHL | 4–8 business days |
| European Union | DHL / DPD | 1–4 business days |
| United Kingdom | DHL Express | 2–5 business days |
| Rest of world | DHL Express | 5–10 business days |
Estimates only. Carrier delays, customs inspection, and force-majeure events may extend transit.
3. Packaging & cold-chain
- Lyophilized peptides ship in foam-insulated mailers with ice or gel packs at ambient handling temperatures suitable for short transit.
- Tamper-evident seals and lot-coded labels are applied at the fulfillment hub.
- Shipments include a packing slip, signed Certificate of Analysis (COA), and Safety Data Sheet (SDS).
4. Customs, duties & taxes
For international shipments, the recipient is the importer of record and is responsible for any duties, import taxes, VAT, or customs clearance fees levied by the destination country. We declare goods accurately as “Research chemical — not for human consumption”. We do not under-declare value.
5. Title & risk
Risk of loss passes to the buyer once goods are tendered to the carrier (FCA Miami or FCA Frankfurt, Incoterms® 2020). Insurance is included on every order at no additional cost up to the order value.
6. Lost, delayed, or damaged shipments
- Report damage in writing within 48 hours of delivery with photos of the package and contents.
- If tracking shows no movement for 7 consecutive business days, contact us to open a carrier trace.
- Confirmed lost shipments are replaced or refunded at our option.
7. Restricted destinations
We do not ship to jurisdictions subject to comprehensive U.S. or EU sanctions, nor to P.O. boxes or freight forwarders without prior approval. We reserve the right to refuse service to any address.
8. Contact
Shipping questions: shipping@thecleanedgelab.com